Contact us
Our friendly, professional advisors are here to help you.
Whether you're just starting out, have questions about your application, or need something else, we’re committed to making your journey with us as smooth as possible.
There are several ways to get in touch with us, so it’s easy for you to get the support that best fits your needs.
Below, you’ll find links that will take you directly to the contact options most relevant to you, along with our opening hours and address.
New clients
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Want to contact us by email? Just click below to send your enquiry, and we’ll get back to you.
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Have a quick question? Text us! You can expect a fast reply during opening hours.
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Got a question? Send us a message on WhatsApp! You'll hear from us quickly during opening hours.
Existing clients
If you're an existing client looking for an update on your application, you can:
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Call us on .
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Send us an email on .
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Send us a text on
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Send us a
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Brokers
If you're a broker and looking to refer a new case or check on the progress of an existing one, just give us a call using the number below. Our Relationship Managers will be happy to help.
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Lenders
If you're a lender and would like an update on a case, we're here to help. Give us a call on the number below to speak directly with a member of our team.
General enquiry
For general enquiries, including business opportunities, lender panel questions, or marketing-related matters, please email us at
If you're not quite ready to apply and would like more information, you can explore our product pages or visit our blog to learn more.
Here to help with your accessibility requirements
At The Loans Engine, we are committed to supporting customers and providing a positive experience. You can let us know of any requirements to support you when you speak to an advisor, or by contacting us on the details above. You can also use our live chat service by clicking the chat prompt below. We have introduced a range of accessibility measures to allow everyone to use our service.
Hearing or speech impairment
We use Relay UK to support people with hearing and speech difficulties to communicate with us over the phone by using the national relay service. To use the service dial 18001 followed by the full phone number you want to call. Calls are charged at standard telephone rates (your telephone service provider can give you information about how you’re billed). If you’re using a smartphone with the Relay UK app, 18001 is automatically included before the number you want to dial.
For more information, please visit https://www.relayuk.bt.com/how-to-use-relay-uk.html
Visual impairment
Most of our documents are sent in an electronic format and compatible with all major screen-reader software and iOS and Android accessibility features. However if you require any posted documents in large print, please let an advisor know or by contacting us on the details above.
Our website
You can use your internet browser to change the text size and font on our website. For more information on how to do this, just click the link below for your internet browser:
Extra support
When you tell us more about yourself and how we can help you, it will help us understand your circumstances and support needs so that we can offer you the best support. If you require any additional support, please speak to an advisor or contact us using the details above.
What happens if things go wrong?
You should find your dealings with us to be prompt, efficient, friendly and professional. If you have a complaint about any aspect of the service you have received we recommend that you bring your concerns to our attention as soon as possible in order that we can resolve your complaint promptly.
We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; a leaflet with details of this process is available on request.
On receipt of your complaint the matters raised will be investigated by an independent Complaint Handler within the company.
For further information or to make a complaint please contact the Complaints Department at the correspondence
address shown above, or email by clicking here.
Where your complaint relates to regulated activity that falls under the jurisdiction of the Financial Ombudsman and we
are unable to resolve your complaint to your satisfaction, you have the right to refer your complaint to the Financial
Ombudsman Service free of charge by phone (0800 023 4567) or email (complaint.info@financial-ombudsman.org.uk)
There are certain time limits which affect whether we or the Financial Ombudsman Service can investigate your complaint. Further information can be found at Financial Ombudsman - Consumers expect time limits.
Further information about the Financial Ombudsman Service can be found by visiting www.financial-ombudsman.org.uk.