By telephone

If you would like to apply for a loan please apply online or call us on 0800 032 4646, or 01923 280 023 if you’re calling from a mobile.

If you are an Introducer and would like to apply for a loan on behalf of your client, please apply online or call our Dedicated Broker Desk on 0800 032 9595, or 01923 280 513 if you’re calling from a mobile.

If you have already made an application and would like to discuss it with us, please call your Account Manager on the number that appears on your paperwork. Alternatively call us on 01923 280000 and we’ll put you through to your Account Manager.

By fax
If you need to send us any documents supporting your application, our fax number is 01923 280 079.

By email
If you need to send us any documents supporting your application, please email your Account Manager using the email address they have provided. Alternatively please email us on enquiries@theloansengine.co.uk quoting your application reference number and the name of your Account Manager in your email.

By post
Please write to us at

The Loans Engine
Gresham House
53 Clarendon Road
Watford
WD17 1LA

Complaints

What happens if things go wrong?

You should find your dealings with us to be prompt, efficient, friendly and professional. If you have a complaint about any aspect of the service you have received we recommend that you bring your concerns to our attention as soon as possible in order that we can resolve your complaint promptly.

We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; a leaflet with details of this process is available on request.

On receipt of your complaint the matters raised will be investigated by an independent Complaint Handler within the company.

For further information or to make a complaint please contact the Complaints Department at the correspondence address shown above, or email complaints@theloansengine.co.uk

If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service:

Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR

Tel: 0800 023 4567 (0300 123 9123 from mobile phones)

Web: www.financial-ombudsman.org.uk