Opening Hours: Monday to Friday - 9am to 6pm
Fax documents to us on 01923 280 079
Email us at email@example.com
You can write to us at:
The Loans Engine
53 Clarendon Road
What happens if things go wrong?
You should find your dealings with us to be prompt, efficient, friendly and professional. If you have a complaint about any aspect of the service you have received we recommend that you bring your concerns to our attention as soon as possible in order that we can resolve your complaint promptly.
We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; a leaflet with details of this process is available on request.
On receipt of your complaint the matters raised will be investigated by an independent Complaint Handler within the company.
For further information or to make a complaint please contact the Complaints Department at the correspondence address shown above, or email firstname.lastname@example.org
If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service:
Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR
Tel: 0800 023 4567 (0300 123 9123 from mobile phones)
Rates from 3.73%
Representative 8.6% APRC Variable
Representative Example: Based on borrowing £36,949 over 13 years with 156 monthly repayments of £357.40 at an Annual Interest Rate of 6.80% variable. Representative APRC 8.6%, total amount repayable £5,754.40. Includes a broker fee of £2,949 and a lender fee of £0.
THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.