Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Top company, top team and a great experience in all. Thank you."
Mr F, Harwich
23 Jun 2019
"From start to finish staff at the Loans Engine were helpful and diligent in arranging my finance."
Mr H, Bexhill-On-Sea
13 Jun 2019
"First time I have used this company and all I can say is Wow!"
Mrs A, Horley
07 Jun 2019
"Fantastic service - the staff are really helpful and they are extremely diligent - I would definitely go back to them."
Mrs C, Colchester
29 May 2019
"I felt like an individual who wasn't judged and can't thank them both enough. Thank you so much xxx"
Mrs W, Portsmouth
23 May 2019
"Great service from start to finish, they held our hand every step of the way..."
Mr H, Sittingbourne
16 May 2019
"Excellent service as my ratings show and i would recommend them to others."
Mr T, Bexleyheath
01 May 2019
"I would have no hesitation in using Loans Engine again and would wholeheartedly recommend them to friends and families."
Mr G, Brackley
09 Apr 2019
"I had to do no chasing as they were on the ball all the time and completed my deal in a fast and efficient manner."
Mr B, Bracknell
26 Mar 2019
"I cannot thank them enough and we will be recommending in the future to anyone we know."
Mrs G, Bristol
01 Mar 2019
"Really efficient and kept us informed throughout the whole process. I will definitely be recommending the loan engine to my family and friends"
Ms H, Southampton
24 Feb 2019
"I would recommend the Loans Engine to anyone looking for broker who provides a professional service with that professional human touch."
Mr M, Swindon
21 Feb 2019
"The service we received was second to none. We were kept up to date on all aspects of our transaction. The staff were polite and courteous at all times."
Mr S, Birmingham
07 Feb 2019
"Fantastic service and really helpful. Would definitely use them again 100%"
Mr G, St. Austell
21 Jan 2019
"They were efficient, friendly and supportive from start to finish and made the whole process understandable and hassle free."
Ms E, Whitley Bay
18 Jan 2019
"They dealt with my request professionally and cautiously....I would definitely recommend their services."
Mr A, Thurrock
07 Jan 2019
"First class, swift service. Kept me informed of progress on a daily basis. Would highly recommend."
Mrs W, Carnforth
13 Dec 2018
"We cannot praise the loans engine enough and would not hesitate in wholeheartedly giving our recommendation which we rarely provide."
Mrs B, London
12 Dec 2017
"Excellent service by all. Nothing was to much trouble.... in constant communication until everything was finalised. Thank you."
Mr G, Sidcup
19 Nov 2018
"Excellent service from start to end and always in contact with patience and working with our us. Sort within weeks and would definitely recommend loans engine - hassle free and convenient"
Mrs P, Leicester
13 Nov 2018
"Tara and Holly are quite literally gods gift to 2nd Charge broking. Fast, efficient and down to earth."
Mr H, Winchester
06 Nov 2018
