Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Staff were both knowledgeable and courteous and kept you aware of the process at every stage."
Dr R, Sevenoaks
15 May 2018
"Faultless, great service Especially after having a bad experience with a broker, these guys were faultless."
Mrs P, Brentwood
11 May 2018
"Absolutely brilliant! Highly recommend this company. We had struggled using another company after 6 months had give up!"
Mr H, Aylesbury
19 Apr 2018
"Very helpful and supportive through the whole process. Excellent customer service."
Mrs K, Walsall
10 Apr 2018
"Hassle free no worries 5 star service. I would certainly recommend them to others and would definitely use their service again should the need arise"
Mr H, Northampton
03 Apr 2018
"Focused professional and personal delivery...right on top of the situation at every stage helping to maintain momentum through the process"
Mr V, Woking
03 Apr 2018
"The agents dealing with our case were diligent and extremely efficient. We want to thank the whole team for making this a easy and stress free experience."
Mr P, Epsom
24 Mar 2018
"Awesome.. Excellent service. Managed to easily source me the best product available."
Mr H, Bishop Auckland
23 Mar 2018
"I have used The Loans Engine twice and would recommend them. A great company to deal with when needing a loan.."
Ms G, Colchester
22 Mar 2018
"I would 100% recommend the Loans Engine to friends and colleagues."
Miss M, London
13 Mar 2018
"5 Star service..I would highly recommend their services and would definitely use again."
Mr K, Basingstoke
23 Feb 2018
"Excellent Service! Will defiantly come back to you guys again and will recommend to all my friends and family."
Mrs W, Isleworth
19 Feb 2018
"The level of service provided was as good as it gets..."
Mr P, Oswestry
10 Jan 2018
"10/10 - So helpful all the way from start to finish"
Mr P, Ledbury
10 Jan 2018
"Very fast and efficient, great service and communication"
Miss C, Manchester
09 Jan 2018
"A loan was sourced in 3 hours and completed in less than 3 weeks."
Mrs B, Edinburgh
28 Dec 2017
"Professional. Persistent. Pleasant. And personal."
Mr F, London
22 Dec 2017
"Excellent service. 5* all round, constant contact and updates and superb efficiency."
Mr T, Swadlincote
14 Dec 2017
"Very efficient and prompt service with no holdups. Would highly recommend The Loans Engine to others."
Mr R, Staines-Upon-Thames
12 Dec 2017