Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Very Helpful and Excellent Service. They were very excellent in there job and would recommend the brilliant service."
Mr P, Hastings
10 Jul 2017
"Recommended. Attentive, prompt and thoroughly professional"
Mr C, Sleaford
07 Jul 2017
"Fantastic Service. Brilliant service, support and great communication."
Mrs R, Sheffield
06 Jul 2017
"First class, professional managed service A+++ All the people that I dealt with were total professionals."
Mr C, Burton-on-Trent
29 Jun 2017
"Five Star Customer Service. ...the best customer service experienced in years."
Ms O, Rochester
27 Jun 2017
"A brilliant company to recommend to help! Highly recommended."
Mr M, Rochester
27 Jun 2017
"Loans Engine Experience. I was very happy with the service that I received from The Loans Engine."
Miss M, Middlesbrough
16 Jun 2017
"The second time we've used the Loans Engine now and they have always been excellent. Great service, offering invaluable advice..."
Mr K, Castleford
03 May 2017
"Both Tara and Gail made the process of getting my loan a pleasure rather than the horrendous task I thought it would be. Really friendly, helpful and patient!! A pleasure to deal with!"
Miss T, Leeds
25 Apr 2017
"Excellent customer service. Holly kept myself informed right the way through with regular updates."
Mrs R, Hull
19 Apr 2017
"Excellent all round service and to be able to deal with the same advisor was good."
Mr P, Ipswich
19 Apr 2017
"Great Service, brilliant broker! Tom, our broker, was exceptional. We received a great service and would highly recommend."
Mr A, St Albans
18 Apr 2017
"Lorraine's assistance was excellent and the speed of the set up was much appreciated. Thank you!"
Mrs D, Sutton
06 Apr 2017
"Very smooth process. The process was explained clearly and I was kept up to date with all developments as the application progressed."
Mr C, Halifax
06 Apr 2017
"First Class, would totally recommend. Very good service from Miriam who kept me informed & updated."
Mrs B, Westbury
05 Apr 2017
"Great Service. Arranged a loan for us and put a lot of work and effort into helping us."
Mr P, Aylesbury
05 Apr 2017
"Friendly, knowledgeable & exceeded expectations. What initially seemed to be a daunting process was made stress free & simple."
Mr N, Wetherby
30 Mar 2017
"Fantastic - would recommend to anyone. Absolutely brilliant service from start to finish."
Mr R, Camberley
28 Mar 2017
"Great Service. A great experience, I had a dedicated contact throughout the whole process who was quick to respond and kept me updated along the way. Would recommend."
Mr S, Bishops Stortford
27 Mar 2017
"Outstanding Service. The team at Loansengine, particularly Gail and Emily, were excellent. Thank you."
Mr B, Devizes
13 Mar 2017
"5 Star Service - Banks should take note."
Mr P, London
13 Mar 2017
"Excellent service by The Loans Engine. Comprehensive, trustworthy and reliable."
Mr C, Glasgow
10 Mar 2017
"Nice people to deal with! 5-star service and 5-star speed. Thank you Very much."
Mr L, Southminster
07 Mar 2017