Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Excellent service: highly recommended, everything was done in a timely manner..."
Mrs K, Stevenage
15 Mar 2021
"They were just brilliant through the whole process. I would recommend them any time."
Miss W, Hayes
03 Mar 2021
"Would definitely recommend, so helpful and patient and really explained everything clearly."
Mrs F, Liverpool
31 Jul 2020
"I found Dan and Matt to be extremely professional and helpful and I would happily recommend them."
Ms F, St. Leonards-On-Sea
26 Feb 2021
"Good customer service."
Miss L, London
25 Feb 2021
"Outstanding Service and prompt approval."
Mr B, Romford
10 Jan 2021
"Very helpful and informative staff."
Mr M, Maidenhead
08 Jan 2021
"Great team and company .. I would have no hesitation in recommending them."
Mr R, London
13 Dec 2020
"Very helpful and patient team from start to finish, thanks again"
Mr H, Manchester
01 Dec 2020
"What can I say...amazing 5 star service is what you get. Very friendly, helpful and thoughtful."
Miss P, Liverpool
26 Nov 2020
"Absolutely outstanding service, clear explanations of every step of the process,...can't recommend highly enough!"
Mrs H, Dukinfield
26 Nov 2020
"Absolutely fantastic! Compassionate, friendly and dedicated staff."
Mr W, Exeter
20 Nov 2020
"I would recommend them to anyone and will hopefully use them again"
Mr G, Upminster
19 Nov 2020
"Very professional service, regular updates of how the application was progressing."
Mr A, Watford
11 Nov 2020
"At every step everything was explained, there were no issues and we were very happy at the way everyone tried to help the process along."
Mr G, Sudbury
03 Nov 2020
"Very professional, Staff very helpful"
Mr P, Solihull
27 Sep 2020
"Extremely supportive and easy to communicate with...Excellent customer service..."
Mrs W, Rochford
22 Sep 2020
"The Loans Engine provided an efficient and helpful service from start to finish."
Mr F, London
22 Sep 2020
"5 star service. The process was very professional and clear. Highly recommend. Looking forward to working with them again."
Mr K, London
17 Sep 2020
"Very diligent, professional and friendly people. Thanks for your help."
Mr DP, Skipton
04 Sep 2020
"Very patient, communication was excellent and ultimately helped me get the finance I needed. Would highly recommend!"
Mr H, Orpington
02 Sep 2020
"Very helpful at every stage. Very good communication. Highly recommended."
Mr S, Warminster
27 Aug 2020
"He helped us out without judgement and was very proactive, keeping us well informed throughout the process, which was extremely quick and hassle free."
Miss C, Newbury
27 Aug 2020
"They was fantastic from start to finish and very efficient, I would definitely recommend them again."
Mrs B, Manchester
21 Aug 2020
