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Customer charter

 
 
 
 

Our commitment to our customers

We are committed to providing you with a comprehensive and competitive range of loans and related products.

We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.

We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.

In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.

We will always:

 
 
 
 

Keep things simple

Communicate clearly and explain things in plain English

Help you understand our products and services

Keep things easy

Provide you with a dedicated, UK-based and well trained professional secured loan account manager

Contact you at a suitable time and provide you with regular updates

Keep things personal

Treat you as an individual

Help you choose the most appropriate secured loan for your personal needs

Keep things open

Listen to your views

Answer any questions honestly and deal with any problems quickly and fairly

Keep things professional

Treat you fairly with courtesy and respect

Observe the highest standards of integrity and professional standards

What our customers say about us

 
 
 
 
Feefo Platinum Service Award
"Very quick and efficient service, and impressed with the agents we dealt with."

Mr T, Rickmansworth
28 Oct 2021

"I bought a property on Auction. The Lender withdrew a day to completion. The Vendor solicitor issue a notice to complete within 5 days. I contacted Bev and Luke. They were able to organised another mortgage for me within 4 working days. I strongly recommend their service for anybody in my situation."

Mr O, Rainham
23 Oct 2021

"Excellent service from day one."

Mrs B, Poole
18 Oct 2021

"My expectation around procuring a secured loan facility was one of potentially a painful path, however with the fantastic support from the Loans Engine Team - Marysia & Paul in particular the experience was an excellent one."

Mr B, Hook
15 Oct 2021

Read more reviews >>

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