Customer charter
Our commitment to our customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
➀
Keep things simple
Communicate clearly and explain things in plain English
Help you understand our products and services
➁
Keep things easy
Provide you with a dedicated, UK-based and well trained professional secured loan account manager
Contact you at a suitable time and provide you with regular updates
➂
Keep things personal
Treat you as an individual
Help you choose the most appropriate secured loan for your personal needs
➃
Keep things open
Listen to your views
Answer any questions honestly and deal with any problems quickly and fairly
➄
Keep things professional
Treat you fairly with courtesy and respect
Observe the highest standards of integrity and professional standards
What our customers say about us
Looking for a loan?