Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Great team and company .. I would have no hesitation in recommending them."
Mr R, London
13 Dec 2020
"Very helpful and patient team from start to finish, thanks again"
Mr H, Manchester
01 Dec 2020
"What can I say...amazing 5 star service is what you get. Very friendly, helpful and thoughtful."
Miss P, Liverpool
26 Nov 2020
"Absolutely outstanding service, clear explanations of every step of the process,...can't recommend highly enough!"
Mrs H, Dukinfield
26 Nov 2020
"Absolutely fantastic! Compassionate, friendly and dedicated staff."
Mr W, Exeter
20 Nov 2020
"I would recommend them to anyone and will hopefully use them again"
Mr G, Upminster
19 Nov 2020
"Very professional service, regular updates of how the application was progressing."
Mr A, Watford
11 Nov 2020
"At every step everything was explained, there were no issues and we were very happy at the way everyone tried to help the process along."
Mr G, Sudbury
03 Nov 2020
"Very professional, Staff very helpful"
Mr P, Solihull
27 Sep 2020
"Extremely supportive and easy to communicate with...Excellent customer service..."
Mrs W, Rochford
22 Sep 2020
"The Loans Engine provided an efficient and helpful service from start to finish."
Mr F, London
22 Sep 2020
"5 star service. The process was very professional and clear. Highly recommend. Looking forward to working with them again."
Mr K, London
17 Sep 2020
"Very diligent, professional and friendly people. Thanks for your help."
Mr DP, Skipton
04 Sep 2020
"Very patient, communication was excellent and ultimately helped me get the finance I needed. Would highly recommend!"
Mr H, Orpington
02 Sep 2020
"Very helpful at every stage. Very good communication. Highly recommended."
Mr S, Warminster
27 Aug 2020
"He helped us out without judgement and was very proactive, keeping us well informed throughout the process, which was extremely quick and hassle free."
Miss C, Newbury
27 Aug 2020
"They was fantastic from start to finish and very efficient, I would definitely recommend them again."
Mrs B, Manchester
21 Aug 2020
"100% efficient, helpful, professional and determined...We felt valued, cared for and important."
Mr LR, Dereham
14 Aug 2020
"Great service and prompt responses."
Mrs L, Braintree
02 Aug 2020
"They have been supportive during the course of the application process. They work pretty quickly on your application once it's submitted....."
Ms F, Dover
31 Jul 2020
"Excellent, both Lloyd and Matt were professional and friendly."
Miss D, Norwich
27 Jul 2020
"Excellent end to end service provided."
Mr O, Bolton
19 Jul 2020
"She was always available to talk and provided more than enough support when required. I would definitely consider using this service again."
Mr D, Rossendale
26 Jun 2020
"She worked so hard to get me the best deal. Very prompt, polite. Nothing negative to add."
Mrs M, St. Albans
17 Jun 2020
