Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Tara and Holly are quite literally gods gift to 2nd Charge broking. Fast, efficient and down to earth."
Mr H, Winchester
06 Nov 2018
"Their performance throughout was exemplary. All one wants in these situations is clear and regular communication."
Mr F, Colchester
26 Oct 2018
"The Loans Engine were very easy to deal with throughout the process, I got a good deal on my loan and I was kept informed all the time."
Mr A, Maldon
23 Oct 2018
"They were fully focused and constantly letting me know at which stage in the application we were at, everything went smoothly."
Miss F, Cleveland
17 Oct 2018
"Very helpful. Always kept informed of what was happening and the money was in the account on the promised date."
Mr B, Saxmundham
01 Oct 2018
"Unbelievable service, attention to detail first class, communication excellent. Would recommend"
Mr K, Leicester
29 Sep 2018
"Very polite, friendly and reassuring and nothing was an issue. Very personable experience.."
Mrs R, East Boldon
19 Sep 2018
"Excellent Service received from start to finish. Great communication and always felt our interests were being looked after."
Mr G, London
19 Sep 2018
"Exceptional service. Very efficient.....Highly recommended."
Ms M, London
18 Sep 2018
"They shopped around and found "bank-busting" interest rates, negotiated easy terms and workable repayments."
Mr J, Milton Keynes
10 Sep 2018
"The Loans Engine went above and beyond to assist with my enquiry, the staff were amazing and kept me updated with every step of the way."
Mr A, Corby
06 Sep 2018
"Advice given with confidence. Guided through the procedure which took just over a week ...I would highly recommend the service."
Mr L, Lincoln
30 Aug 2018
"Very helpful and supportive to help us through the process and make it easy....Thank YOU"
Mr M, Erskine
17 Aug 2018
"Real people with great dedication & compassion for the customer ensuring a huge worry has been lifted as a consequence."
Mr B, Westbury
14 Aug 2018