Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Very professional, Staff very helpful"
Mr P, Solihull
27 Sep 2020
"Extremely supportive and easy to communicate with...Excellent customer service..."
Mrs W, Rochford
22 Sep 2020
"The Loans Engine provided an efficient and helpful service from start to finish."
Mr F, London
22 Sep 2020
"5 star service. The process was very professional and clear. Highly recommend. Looking forward to working with them again."
Mr K, London
17 Sep 2020
"Very diligent, professional and friendly people. Thanks for your help."
Mr DP, Skipton
04 Sep 2020
"Very patient, communication was excellent and ultimately helped me get the finance I needed. Would highly recommend!"
Mr H, Orpington
02 Sep 2020
"Very helpful at every stage. Very good communication. Highly recommended."
Mr S, Warminster
27 Aug 2020
"He helped us out without judgement and was very proactive, keeping us well informed throughout the process, which was extremely quick and hassle free."
Miss C, Newbury
27 Aug 2020
"They was fantastic from start to finish and very efficient, I would definitely recommend them again."
Mrs B, Manchester
21 Aug 2020
"100% efficient, helpful, professional and determined...We felt valued, cared for and important."
Mr LR, Dereham
14 Aug 2020
"Great service and prompt responses."
Mrs L, Braintree
02 Aug 2020
"They have been supportive during the course of the application process. They work pretty quickly on your application once it's submitted....."
Ms F, Dover
31 Jul 2020
"Excellent, both Lloyd and Matt were professional and friendly."
Miss D, Norwich
27 Jul 2020
"Excellent end to end service provided."
Mr O, Bolton
19 Jul 2020
"She was always available to talk and provided more than enough support when required. I would definitely consider using this service again."
Mr D, Rossendale
26 Jun 2020
"She worked so hard to get me the best deal. Very prompt, polite. Nothing negative to add."
Mrs M, St. Albans
17 Jun 2020
"Very good, very professional from start to finish"
Mr L, Bexleyheath
11 Jun 2020
"Excellent communication and really friendly staff who helped us every step of the way. Would definitely recommend."
Mrs S, Watford
29 May 2020
"Fantastic company, sorted us out with a loan we never thought we'd get...Thank you for changing our lives."
Mrs G, Darlington
29 Apr 2020
"The Loans Engine's service and patience has been top notch, we could not thank them enough..."
Mr R, Bradford
22 Apr 2020
"Pleasure to work with despite the current social and economic difficulties. Always stayed in touch and kept us up to date"
Mr P, Abbots Langley
14 Apr 2020
"Excellent throughout the process. Quick, efficient, kept us informed, polite and very helpful."
Mrs B, Tamworth
14 Apr 2020
"The Loans Engine did absolutely everything well. Extremely professional at all times."
Mr N, London
31 Mar 2020
"Excellent service received from the Loans Engine....Thank you so much for your help. Much appreciated."
Mrs D, Bristol
30 Mar 2020
