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Customer charter

 
 
 
 

Our commitment to our customers

We are committed to providing you with a comprehensive and competitive range of loans and related products.

We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.

We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.

In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.

We will always:

 
 
 
 

Keep things simple

Communicate clearly and explain things in plain English

Help you understand our products and services

Keep things easy

Provide you with a dedicated, UK-based and well trained professional secured loan account manager

Contact you at a suitable time and provide you with regular updates

Keep things personal

Treat you as an individual

Help you choose the most appropriate secured loan for your personal needs

Keep things open

Listen to your views

Answer any questions honestly and deal with any problems quickly and fairly

Keep things professional

Treat you fairly with courtesy and respect

Observe the highest standards of integrity and professional standards

What our customers say about us

 
 
 
 
Feefo Platinum Service Award
"I have had a great experience throughout working with The Loans Engine in getting me across the line..I can't thank The Loans Engine enough. I definitely recommend them."

Mr N, Hounslow
31 Aug 2021

"My Business is growing faster and smoothly. All credit goes to Luke and Bev, because of them I am very successful in my Property Business."

Mr H, London
23 Aug 2021

"Paul and Lorraine worked tirelessly to get the deal done under difficult circumstances and I cannot thank them enough for their dedication to see it through. Fantastic service."

Mr S, Hailsham
10 Aug 2021

"The agents were very professional in their job. We were always updated on the progress of our application. The paperwork was easy and straightforward. Wordings were also easy to understand, no jargons."

Mrs O, Enfield
09 Aug 2021

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