Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"The service received was really good, the advisors took the time to listen to my needs...."
Mr E, Seaham
19 Feb 2020
"Very professional, worked hard to sort everything out....Definitely recommend!"
Mr J, Stafford
13 Feb 2020
"The approach was thorough and professional throughout..."
Mr S, Bristol
04 Feb 2020
"Quick and very efficient. Kept well informed along the way...helped to make it as stress free as possible"
Mrs O, Taunton
22 Jan 2020
"They were amazing, 2nd time we have used them and as always, helpful, friendly staff.."
Ms H, Bristol
14 Jan 2020
"Top class, all staff friendly and professional, special thanks to Jake and Lizzy"
Mr D, Peterhead
08 Jan 2020
"Very helpful, clearly explained every step of the process, nothing was too much trouble.."
Mr C, Ingatestone
13 Dec 2019
"Very professional and really helpful service. Constantly in touch to keep you updated. Would recommend"
Miss J, Leicester
13 Dec 2019
"The communication was great all the way through the process and very nice and friendly staff. Would definitely recommend."
Mrs M, Hull
27 Nov 2019
"They constantly keep you informed of the process and are available to answer all your questions."
Ms R, Cobham
18 Nov 2019
"Brilliant and highly professional service...nothing was too much trouble."
Mr M, Bristol
12 Nov 2019
"Outstanding service. Prompt, clear communication throughout the whole application process. Would recommend in a heartbeat."
Mr B, Snodland
08 Nov 2019
"Professional, very supportive. Quick and excellent service. I would definitely recommend the Loans Engine."
Ms S, Chorley
04 Nov 2019
"Fantastic service. Clear & considered advice and support."
Mrs B, Andover
30 Oct 2019
"I would give them 10/10 & would highly recommend them to my friends & all those who get in touch with them"
Mr K, Harrow
25 Oct 2019
"I will certainly recommend TLE to everyone looking for a personal service."
Mr J, Berkhamsted
14 Oct 2019
"Our contact was polite, professional and efficient at all times and made the process really straightforward."
Mrs L, Chelmsford
01 Oct 2019
"The loans engine were helpful and friendly."
Mrs D, Carshalton
27 Sep 2019
"There was always daily commutations either by email or phone you knew exactly what was happening.."
Mrs C, Southwell
25 Sep 2019
"Josie and Holly went above and beyond to help with my remortgage...would highly recommend"
Ms L, Poole
09 Sep 2019
"Would definitely recommend the Loans Engine for anyone with challenging mortgage requirements.."
Mr R, Tiverton
02 Sep 2019
"We were always informed as to where things were and if anything was needed from us. I could not recommend more."
Mrs S, Redditch
22 Aug 2019
"The service received from the loans engine from start to finish was faultless. I would be happy to recommend their services to anyone."
Mr H, High Wycombe
12 Aug 2019
"The loans engine have been absolutely brilliant at helping us have better control of our finances...Highly recommend them."
Mr H, Norwich
08 Aug 2019
