Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Excellent communication and really friendly staff who helped us every step of the way. Would definitely recommend."
Mrs S, Watford
29 May 2020
"Fantastic company, sorted us out with a loan we never thought we'd get...Thank you for changing our lives."
Mrs G, Darlington
29 Apr 2020
"The Loans Engine's service and patience has been top notch, we could not thank them enough..."
Mr R, Bradford
22 Apr 2020
"Pleasure to work with despite the current social and economic difficulties. Always stayed in touch and kept us up to date"
Mr P, Abbots Langley
14 Apr 2020
"Excellent throughout the process. Quick, efficient, kept us informed, polite and very helpful."
Mrs B, Tamworth
14 Apr 2020
"The Loans Engine did absolutely everything well. Extremely professional at all times."
Mr N, London
31 Mar 2020
"Excellent service received from the Loans Engine....Thank you so much for your help. Much appreciated."
Mrs D, Bristol
30 Mar 2020
"The service I received from Loans Engine was brilliant .. I would recommend them to anyone"
Mr B, Cheltenham
23 Mar 2020
"We found the Loans Engine fast, efficient and extremely professional."
Mr L, Alton
17 Mar 2020
"Prompt updates, supportive conversations, knowledgable individuals. Thanks for your help!"
Mr P, Bracknell
11 Mar 2020
"Very thorough & friendly service. Led me through the process seamlessly."
Mr A, Pinner
08 Mar 2020
"The service received was really good, the advisors took the time to listen to my needs...."
Mr E, Seaham
19 Feb 2020
"Very professional, worked hard to sort everything out....Definitely recommend!"
Mr J, Stafford
13 Feb 2020
"The approach was thorough and professional throughout..."
Mr S, Bristol
04 Feb 2020
"Quick and very efficient. Kept well informed along the way...helped to make it as stress free as possible"
Mrs O, Taunton
22 Jan 2020
"They were amazing, 2nd time we have used them and as always, helpful, friendly staff.."
Ms H, Bristol
14 Jan 2020
"Top class, all staff friendly and professional, special thanks to Jake and Lizzy"
Mr D, Peterhead
08 Jan 2020
"Very helpful, clearly explained every step of the process, nothing was too much trouble.."
Mr C, Ingatestone
13 Dec 2019
"Very professional and really helpful service. Constantly in touch to keep you updated. Would recommend"
Miss J, Leicester
13 Dec 2019
"The communication was great all the way through the process and very nice and friendly staff. Would definitely recommend."
Mrs M, Hull
27 Nov 2019
"They constantly keep you informed of the process and are available to answer all your questions."
Ms R, Cobham
18 Nov 2019
"Brilliant and highly professional service...nothing was too much trouble."
Mr M, Bristol
12 Nov 2019
"Outstanding service. Prompt, clear communication throughout the whole application process. Would recommend in a heartbeat."
Mr B, Snodland
08 Nov 2019
"Professional, very supportive. Quick and excellent service. I would definitely recommend the Loans Engine."
Ms S, Chorley
04 Nov 2019
