Customer Charter
Our Commitment To Our Customers
We are committed to providing you with a comprehensive and competitive range of loans and related products.
We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.
We will always:
| Keep things simple | Keep things easy | Keep things personal |
|
Communicate clearly and explain things in plain English Help you understand our products and services |
Provide you with a dedicated, UK-based and well trained professional secured loan account manager Contact you at a suitable time and provide you with regular updates |
Treat you as an individual Help you choose the most appropriate secured loan for your personal needs |
| Keep things open | Keep things professional |
|
Listen to your views Answer any questions honestly and deal with any problems quickly and fairly |
Treat you fairly with courtesy and respect Observe the highest standards of integrity and professional standards |
Customer Testimonials
"Really efficient and kept us informed throughout the whole process. I will definitely be recommending the loan engine to my family and friends."
Ms H, Southampton
24 Feb 2019
"I would recommend the Loans Engine to anyone looking for broker who provides a professional service with that professional human touch."
Mr M, Swindon
21 Feb 2019
"The service we received was second to none. We were kept up to date on all aspects of our transaction. The staff were polite and courteous at all times."
Mr S, Birmingham
07 Feb 2019
"Fantastic service and really helpful. Would definitely use them again 100%"
Mr G, St. Austell
21 Jan 2019
"They were efficient, friendly and supportive from start to finish and made the whole process understandable and hassle free."
Ms E, Whitley Bay
18 Jan 2019
"They dealt with my request professionally and cautiously....I would definitely recommend their services."
Mr A, Thurrock
07 Jan 2019
"First class, swift service. Kept me informed of progress on a daily basis. Would highly recommend."
Mrs W, Carnforth
13 Dec 2018
"We cannot praise the loans engine enough and would not hesitate in wholeheartedly giving our recommendation which we rarely provide."
Mrs B, London
12 Dec 2017
"Excellent service by all. Nothing was to much trouble.... in constant communication until everything was finalised. Thank you."
Mr G, Sidcup
19 Nov 2018
"Excellent service from start to end and always in contact with patience and working with our us. Sort within weeks and would definitely recommend loans engine - hassle free and convenient"
Mrs P, Leicester
13 Nov 2018
"Tara and Holly are quite literally gods gift to 2nd Charge broking. Fast, efficient and down to earth."
Mr H, Winchester
06 Nov 2018
"Their performance throughout was exemplary. All one wants in these situations is clear and regular communication."
Mr F, Colchester
26 Oct 2018
"The Loans Engine were very easy to deal with throughout the process, I got a good deal on my loan and I was kept informed all the time."
Mr A, Maldon
23 Oct 2018
"They were fully focused and constantly letting me know at which stage in the application we were at, everything went smoothly."
Miss F, Cleveland
17 Oct 2018
"Very helpful. Always kept informed of what was happening and the money was in the account on the promised date."
Mr B, Saxmundham
01 Oct 2018
"Unbelievable service, attention to detail first class, communication excellent. Would recommend"
Mr K, Leicester
29 Sep 2018
"Very polite, friendly and reassuring and nothing was an issue. Very personable experience.."
Mrs R, East Boldon
19 Sep 2018
"Excellent Service received from start to finish. Great communication and always felt our interests were being looked after."
Mr G, London
19 Sep 2018
"Exceptional service. Very efficient.....Highly recommended."
Ms M, London
18 Sep 2018
"They shopped around and found "bank-busting" interest rates, negotiated easy terms and workable repayments."
Mr J, Milton Keynes
10 Sep 2018
"The Loans Engine went above and beyond to assist with my enquiry, the staff were amazing and kept me updated with every step of the way."
Mr A, Corby
06 Sep 2018
