Want a free, no obligation quote?

Call Now on 0800 032 4646

Customer charter


Our commitment to our customers

We are committed to providing you with a comprehensive and competitive range of loans and related products.

We work in a way that makes the process of arranging your loan simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.

We aim to be at the forefront of adopting best practice so as to achieve our aspirations of being world class in everything that we do.

In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent secured loan broker in the UK.

We will always:


Keep things simple

Communicate clearly and explain things in plain English

Help you understand our products and services

Keep things easy

Provide you with a dedicated, UK-based and well trained professional secured loan account manager

Contact you at a suitable time and provide you with regular updates

Keep things personal

Treat you as an individual

Help you choose the most appropriate secured loan for your personal needs

Keep things open

Listen to your views

Answer any questions honestly and deal with any problems quickly and fairly

Keep things professional

Treat you fairly with courtesy and respect

Observe the highest standards of integrity and professional standards

What our customers say about us

Feefo Platinum Service Award
"Very helpful in finding the best product for my finances, kept me updated all the way. Always on hand to answer any questions, nice friendly staff."

Mr H, Widnes
07 Jul 2022

"Excellent service."

Mr M, Cheshunt
29 Jun 2022

"Really good company, kept us updated along the way with calls and emails."

Mr S, Banstead
23 Jun 2022

"Fantastic from start to finish. Highly recommend."

Mr B, Worthing
21 Jun 2022

Read more reviews >>

Looking for a loan?

Call us Now