Frequently Asked Questions
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Who are The Loans Engine?
The Loans Engine is a trading name belonging to Central Loans Limited, a wholly owned subsidiary of Norfolk Capital Limited. We have been helping customers for over 28 years find financial solutions. The Loans Engine is Authorised and Regulated by the Financial Conduct Authority under the Firm Reference Number 708606
Why choose The Loans Engine?
We strive to provide a first class service and the best outcome for you by ensuring our advisors are fully qualified and trained.
We will find responsible and affordable products, however complex the scenario and individual your needs - we will get it right for you.
We will keep the process simple and easy to understand by communicating clearly and regularly.
How do I contact The Loans Engine?
Call us FREE on 0800 032 4646 or 01923 280 023
Email us at firstname.lastname@example.org
Write to us at: The Loans Engine, 1st Floor, Building 2, Axis, Rhodes Way, Watford, WD24 4YW
Our office hours are Monday to Friday 9am - 6pm
What is a Secured Loan?
Secured Loans, also known as a Homeowner Loan or Second Charge Mortgage, is a loan secured against your property. The loan can be used for any legal purpose and are commonly used for consolidating existing credit or funding home improvement projects.
Will you compare Secured Loans for me?
We have a team of fully qualified and trained advisors who will complete a fact find, source and recommend a product to you based on your needs. They will compare all available products from across the Secured Loan market that are suitable and affordable.
Why would I opt for a Secured Loan?
When a Personal Loan or Further Advance on your mortgage cannot offer you the amount and/or term you require OR you have been refused based on your credit score.
When you pay a low rate on your mortgage and you would lose it by re-mortgaging OR you would have to pay high redemption penalties.
How can I apply and what will happen?
The easiest way to apply is to call us Free on 0800 032 4646 and speak to one of our UK based team of advisors.
They will ask you a few questions to understand whether a secured loan is suitable option for you; if it is they will then explain the rest of the process to you.
If you want to get an idea of what rates may be available you can compare on-line using our quick enquiry form.
How much can I borrow?
Secured Loans are available up to £2.5m but the amount you can borrow will be limited by what you can afford and of equity available in your property.
What can I use a secured loan for?
You can use a secured loan for any legal purpose.
The most common uses of a Secured Loan is to consolidate debts, fund home improvements, finance a major purchase like a second home or pay for a wedding.
If you are considering a secured loan to consolidate debt, you should remember it may take you longer to repay your credit and you may end up paying more in total as a result.
How long will it take for my loan to complete?
With a Secured Loan each customer’s application can be unique so the time taken can differ. We aim to complete your application in 2-3 weeks from the point you return your application documents to us.
Will my Credit Score be affected if I apply?
On your initial enquiry a ‘soft search’ is carried out to help us assess your application and offer you an affordable and suitable Secured Loan. You will be able to see this footprint on your credit file but it will not be visible to other lenders.
It is only when you confirm to us that you want to proceed and return a signed application form, that we will then perform a full credit search on behalf of the lender.
Can I apply for a secured loan if I do not have a perfect credit history?
Yes, we have products for most credit profiles.
If you have missed payments on loans or credit cards or have CCJs or defaults, we may be able to help you.
The APRC you are eligible for depends on your individual circumstances, lenders may charge a higher rate of interest if you have a poor credit history.
Can I apply for a secured loan if I am self-employed?
Yes - you will need to have been self-employed for at least 6 months.
To prove that you can afford the Secured Loan we would need you to provide either an accountant’s certificate, SA302 from the Inland Revenue or your last 3 months’ bank statements.
What information will you need from me?
For a Secured Loan you will need to confirm, sign and return a detailed application form with supporting documentation to ensure you can afford the monthly loan payments i.e. proof of income.
As lenders have different requirements, one of our advisors will discuss this in more detail with you during your initial conversation with us.
What is a Reflection Period?
When the lender has approved your application they will issue you with a formal secured loan offer.
You will be given 7 days to reflect on whether this loan offer is right for you and that you want to proceed with the application.
You don't have to wait the full 7 days before confirming you want to accept the loan offer but we will ensure that you have this time, should you need it.
Can I repay my secured loan early?
Yes of course.
One of the questions we will ask, when comparing loans for you, is whether you are considering redeeming the secured loan early. If you indicate that are considering we will advise you of any impact or cost this may have. We will make sure you have all the information you need to consider whether a secured loan is right for you.
If you do decide to settle a loan early you will need to contact your lender and ask for a redemption or settlement statement. This will show you exactly how much you need to pay to clear your loan.
Why do you charge fees for your service?
We do not charge any fees upfront, any fee we charge is only payable if you proceed with the loan we recommend and it completes.
Our fee is to cover the administration costs we incur while processing your application.
You will be able to choose whether you pay the fee separately or add it to the amount you borrow.
We will explain our fee structure verbally and in writing so you know exactly what you will have to pay if your loan completes.